接听:Hello/Good morning/...
自报姓名:(This is) ...speaking.
问对方姓名:Who's that speaking?
好久不见的老朋友:Hey,it's you!/Fancy hearing from you!
寒暄:How are you?
回答对方问候:Fine.Thank you./Pretty well.Thanks a lot./Not bad./Couldn't be better.
其它客套话:How is your business?/How are things going on with you?/How is your family?
转接找别人的电话:Hold on,please./Just a moment.I will switch the line to him./Let me put through to him.
别人不在:He is not at his desk right now.Could you leave a message?/Could you call him later?/Could you please call his mobile?
Thanks for calling./Nice to have your call./Pleased to talk with you.
告别:Talk to you later./Take care./Bye bye./See you.
You are welcome./My pleasure.
这些都是我在电话中经常跟客户说的和客户经常应答的话,简单实用.
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